FAQ's
How long will it take to receive my order?
We usually process orders within 24–48 business hours. Delivery typically takes 3–7 business days within India, depending on your location. International delivery timelines may vary.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for selected pin codes and order values. You can check COD availability during checkout.
Is shipping free?
We offer free shipping on eligible orders within India. Any applicable shipping charges will be displayed during checkout before payment.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email and/or SMS so you can monitor your shipment in real time.
Can I cancel my order?
Yes, orders can be cancelled before they are dispatched. Once shipped, cancellations are no longer possible. Please contact our support team as soon as possible for assistance.
Can I change my delivery address after placing an order?
Yes, address changes are possible before the order is shipped. Please contact our customer support team immediately after placing your order.
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, EMI (if available), and Cash on Delivery where applicable.
Do I need to create an account to place an order?
No. You can place your order as a guest. However, creating an account makes it easier to track orders and manage your purchases.
Are the product images real?
Yes. We use actual product images whenever possible. However, slight variations in color may occur due to screen settings, lighting, and photography.
Will the saree look exactly like the pictures?
We strive to represent every product accurately. Minor differences in shade, texture, or weave may occur, especially in handcrafted or handwoven sarees.
Does the saree come with a blouse piece?
This depends on the individual product. Please refer to the product description to check whether a matching blouse piece is included.
Are the sarees ready to wear?
We offer both traditional sarees and ready-to-wear styles. Please check the product description for complete details.
Do you offer fall and pico services?
If available, this option can be selected on the product page before adding the item to your cart.
How do I choose the right saree?
Each product includes detailed information such as fabric, length, occasion, care instructions, and styling suggestions to help you make the right choice.
What fabrics are available?
Our collection includes Silk, Cotton, Linen, Chiffon, Georgette, Organza, Banarasi, Kanjivaram, Satin, Tissue, and many other premium fabrics.
Are your sarees suitable for weddings and festivals?
Absolutely! We offer collections for weddings, receptions, festive celebrations, office wear, casual outings, parties, and everyday elegance
How should I wash my saree?
Wash care depends on the fabric. We recommend following the care instructions mentioned on each product page. Delicate fabrics such as silk should generally be dry cleaned.
What is your return and exchange policy?
If you’re not satisfied with your purchase, you can request a return or exchange within the specified return window, provided the item is unused, unwashed, and in its original condition with tags intact
When will I receive my refund?
Once your returned product passes our quality inspection, the refund will be processed to your original payment method within 5–7 business days.
Do you ship internationally?
Yes, we ship to multiple countries. International shipping charges and delivery timelines are calculated during checkout.
How can I contact customer support?
You can reach us via email, phone, WhatsApp, or by filling out the Contact Us form on our website. Our support team is happy to assist you
Are your products authentic?
Yes. Every product is carefully sourced or manufactured to meet our quality standards, ensuring authenticity and premium craftsmanship.
Do you offer gift packaging?
Yes, gift packaging is available for selected products. You can choose this option during checkout where applicable.
Will sold-out products be restocked?
Popular designs may be restocked depending on availability. You can subscribe to “Notify Me” on the product page to receive updates.
Do you offer discounts and seasonal sales?
Yes. We regularly introduce festive offers, exclusive online deals, and seasonal discounts. Subscribe to our newsletter to stay updated.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at srilathacollections2017@gmail.com